Tag Archive for: QSR

America’s Iconic Brands Most Effective at Winning Hispanic Consumers
I had the pleasure of taking part in one of our recent in-house studies, which took a look at over 250 iconic brands. In the end, we were able to objectively identify the top 10 brands for Hispanic consumers. 

October 4, 2022
David Evans – Chief Insights Officer


The evaluation examined brand performance as part of our monthly CultureRate survey and assessed cultural resonance for each major demographic segment.

Read on and fill out the form for an excerpt from our
Top 10 Brands for Hispanic Consumers presentation.

Based on Collage Group’s proprietary metric – the Brand Cultural Fluency Quotient (B-CFQ) – the top brands for Hispanic consumers are Walmart, Netflix, McDonald’s, Nike, YouTube, Ross, Google, Visa, Amazon, and Dove. These brands showcase two elements: 1) strong commitment to the Hispanic community and 2) excellence in marketing executions that authentically resonate with the cultural traits and needs of Hispanic consumers.

I should note, the CultureRate database is the largest of its kind available, and its growing annually by over 200,000 responses, or 30 million unique datapoints. Brand leaders apply the findings from CultureRate:Ad and CultureRate:Brand to build cultural fluency, the capability to drive total market growth from inclusive, diverse-led marketing.

As stated, we use the B-CFQ. By this standard, the 10 brands proved to be well ahead of all others in terms of appealing to America’s Hispanic segment. Additionally, three of the brands don’t appear in the top 10 for other segments, and this shows how each segment is distinct.

The B-CFQ reflects brand performance across six dimensions: Fit; Relevance, Memories (of positive past experiences), Values, Trust, and Advocacy (which is the willingness to spread positive word-of-mouth).

With regard to Hispanic consumers, all 10 top brands excelled on Fit and Relevance. Fit measures whether the brand offers a personally desirable product, and Relevance pertains to whether the brand connects with a consumer’s group identity. Moreover, each of the top 10 brands also scored particularly well on one to two additional B-CFQ dimensions.

Xue Bai, the Director of Brand and Ad Health Measurement explains it best: “Brands win by taking the lead in the areas of Fit and Relevance. But the true winners go one step further by differentiating in one or more other areas.”

Bai says successful brands truly excel at creating positive past experiences for consumers, earning their deep trust, or driving positive word-of-mouth. And she points out that each of the 10 brands named have taken these actions within the Hispanic community.

Bai says brands should build their core on Fit and Relevance, and after that, they should choose to focus on one or more of the additional dimensions to craft a winning marketing strategy.

Building Relevance requires upholding and activating Warmth and Rootedness – key traits among Hispanic consumers. Brands should also acknowledge and celebrate Hispanic patriotic pride, and be mindful to connect with the Hispanic sense of destiny and their Optimism.

Brand case studies show that winners succeed at aligning brand positioning with the cultural traits of Hispanic consumers. When brands take this approach, shoppers reward them by supporting or purchasing their product.

Engaging with Hispanic communities and groups at all levels shows a commitment to Values and builds Trust.

An example of this is seen in Nike’s support of national Hispanic organizations, as the company engaged through connections to specific Hispanic communities in key areas when it partnered with U.S. Sports Camps. The collaboration led to daylong opportunities for Los Angeles area kids to experience baseball.

Brands also prosper when they effectively build Memories and Fit. This entails that a given brand tie their brand value proposition to important Hispanic values of hospitality and intergenerational respect. Further, they should leverage brand strengths that best meet the fluid needs of time starved bicultural families. This means also enticing the Hispanic traits of Resilience and Adventurous mindset.

To that point, McDonald’s chose to honor a trailblazing Latino international icon with their “J Balvin special combo meal.” By placing this item on the menu and recognizing this Latino artist, McDonald’s taps into the exceptional and adventurous Hispanic pallet and mindset.

In conclusion, I would say that in order to build brand loyalty – whether it be with Hispanic shoppers or another segment – brands must go beyond promoting superficial insights. Simply put, that’s just not enough. Brands need to do the necessary research in order to determine ‘the why’. They must grasp how their values and brand positioning truly connects with Hispanic cultural values. This is imperative.

About Collage Group

Collage Group is the leading source of cultural intelligence about diverse consumers to more than 250 of America’s iconic brands across 15 industries. For more than 10 years, Collage Group has developed consumer insights across race and ethnicity, generation, sexual identity, gender and parent-child relationships with a focus on high-growth consumer segments. Members of the Collage Group Cultural Intelligence Programs –Multicultural, Generations, LGBTQ+ & Gender and Parents & Kids–have access to 10+ years of consumer insights and 300+ studies with new data unveiled weekly. Learn more about why America’s iconic brands turn to Collage Group for diverse consumer insights and best practices.

About CultureRate

With CultureRate:Ad and Brand, Collage Group provides competitive rankings of all top brands and ads in every major category. The CultureRate database is the largest of its kind available, growing annually by over 200,000 responses or 30 million unique datapoints. Through a deep oversample of diverse Americans, brand leaders can access rich insight into how consumers process brands and ads across race and ethnicity, generation, sexual orientation and gender. ​Brand leaders apply the findings from CultureRate:Ad and CultureRate:Brand to build cultural fluency, the capability to drive total market growth from inclusive, diverse-led marketing.


Other Recent Hispanic Research Articles and Insights from Collage Group

David Evans
Chief Insights Officer

David serves as the Chief Insights Officer responsible for content, data science and innovation. He is passionate about creating the critical insights that can transform the fortunes of our members, informing how we create an unparalleled member experience with our products, and build great places to work.

Get In Touch.

There's a world of Data Insight Opportunity just for you

Measuring the Cultural Fluency of Quick Service Restaurant Ads: Dunkin'

In this CultureRate:Ad study we had the opportunity to test a recent ad by Dunkin’ called “Welcome to Dunkin’” and released in September 2020. In this video, the national coffee chain reveals how their brand offers consumers a sense of normalcy—and happiness—amidst the pandemic. Dunkin’ conveys a comforting message to their customers: “Even when everything feels like it’s changing, there are some things that’ll always stay the same. We’ll keep making the coffee, and you keep running.”

The ad isn’t just cheerful and relatable, it’s also a hit with multicultural consumers. This was one of the highest-performing QSR ads of the set, ranking within the top two for each racial/ethnic consumer segment. Dunkin’s ad joins an elite group of ads that resonate with all four consumer segments – Hispanic, Black, Asian, and White – with an A-CFQ (Ad-Cultural Fluency Quotient) score of 75 or higher for each group.

It’s not often that we see this kind of balance among ad features. This indicates that all of the elements of the ad play into each other nicely, creating an appealing sense of harmony.  Achieving cohesion among ad elements is an important step in guarding against viewer confusion, an emotional response that can harm an ad’s performance.

Why does Dunkin's ad perform so well among multicultural consumers?

Dunkin’s “Welcome to Dunkin’” ad builds emotional resonance by leaning into COVID-themes, like showing employees in masks and customers enjoying their coffee by themselves in the car. But they keep it lighthearted by using upbeat music, bright colors, and happy gestures like smiling, dancing, waving, and high-fiving.

The ad’s playful tone resulted in high rates of positive emotions across segments, like happiness, excitement, and pride.

CultureRate:Ad and CultureRate:Brand are major initiatives that provide a research solution to members’ mounting need for comprehensive, ongoing analysis of the cultural fluency of branding and advertising. If you’d like to explore how Collage Group can help your brand with competitive analysis, ad testing or brand testing, fill out the form below.

Get In Touch.

There's a world of Data Insight Opportunity just for you

Multicultural Consumer Category Pulse Check: F&B, Alcoholic Beverages, Media, Telecom & QSR

The life of American consumers today seems to have only one constant – change. To keep up with these changes, we provide our members timely and relevant learnings they can use to fine-tune their multicultural consumer research and marketing strategies.

We offer these learnings at three levels:

1. Consumer demographics, cultural values, and passion points (Multicultural Essentials)

2. Consumer attitudes and behaviors within specific categories (Category Essentials)

3. Consumer perceptions of individual brands and advertisements (CultureRate:Brand and CultureRate:Ad)

Understanding this second level – how diverse consumer segments approach the industries relevant to you – is the focus of Collage Group’s Category Essentials reports.

These biannual reports provide a high-level view of the category-specific trade-offs and considerations facing today’s consumers.  They contextualize what you learn about America’s major consumer segments in the Multicultural Essentials by placing these segments within specific industries and categories. The reports’ category-specific coverage also provides insight that can help you better understand how your Brands and Ads are doing as revealed by your CultureRate:Brand and CultureRate:Ad reports. 

Through Collage’s consumer-level expertise and the input we receive from members on issues of high priority, we develop the insights you need to understand key similarities and differences across multicultural segments. Equipped with these insights, you will be able to better navigate topics of interest and importance for your category and target consumers.  We plan on revising all Category Essentials decks twice every year.

Collage Group members can exclusively access full webinar replays and more in-depth Category Essentials materials for the following categories:

Food & Beverage


Alcoholic Beverages



To learn more about our multicultural consumer category research, fill out the form below.

Get In Touch.

There's a world of Data Insight Opportunity just for you