Target’s Forced Smile Policy Deepens Rift With Workers and Shoppers

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Collage in the News

November 14, 2025 | MSN

Target’s Forced Smile Policy Deepens Rift With Workers and Shoppers

Highlighting Collage Group insights, the article cites its 2025 survey showing most Black Americans favor brands honoring DEI commitments. Collage’s data frames Target’s rollback as risking trust among younger, values-driven shoppers. No Collage employees are quoted, but the findings underscore the cultural and commercial costs of perceived performative inclusion today.