Terms & Conditions

Terms of Service

Online Terms of Service 

The Collage Group’s Online Terms of Service: Effective February 23, 2016; updated September 12, 2023 

Collage Group, LLC (“Collage Group,” “we,” “our” or “us“) operates a members-only set of subscription programs exclusively available for authorized users (each a “User”).  For a member enterprise, its Users shall be respectively authorized (i) constituent groups, such as divisions, functions and other organizational units (collectively “Members”), and (ii) if and as authorized in an SOW, other executives and partners (“Other Identified Users”). Our subscription program, services and platform are focused on culturally-diverse consumers in the US today. The Collage Group Cultural Intelligence Platform (the “Platform”) is an online Member resource where Users can set up a profile, view our proprietary content, access content produced by our Solutions group, and more (the “Services”).

We currently offer four programs through the Site: “Multicultural” providing insight into Hispanic, Black and Asian consumers; “Generations” providing insight into Generation Z, Millennials, Generations X and Boomers; “LGBTQ+ & Gender” covering LGBTQ+ and Women consumers; and “Parents & Kids” providing insights regarding individuals and families with children.  These Terms of Service cover all four Programs accessed through the Site.

Please read the following terms (“Terms of Service“) carefully. These Terms of Service govern your access to and use of the Site, including any content, information, products or Services therein. This is a legal agreement between you and us and applies to any user of the Site regardless of whether you are a Member.

YOU UNDERSTAND THAT BY USING THE SITE, SERVICES (INCLUDING ANY CONTENT PROVIDED THEREIN), OR YOUR ACCOUNT, YOU ARE AGREEING TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU ARE USING THE SITE OR SERVICES ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, SUCH ENTITY MAY HAVE A SEPARATE AGREEMENT WITH US, BUT YOU ARE NEVERTHELESS INDIVIDUALLY BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT WANT TO BECOME A USER, DO NOT ACCESS, VIEW, DOWNLOAD OR OTHERWISE USE ANY COLLAGE GROUP WEBPAGE, INFORMATION OR SERVICES. IF YOU DO NOT ACCEPT THESE TERMS OF SERVICE IN THEIR ENTIRETY, YOU MAY NOT ACCESS OR USE THE SITE OR SERVICES.

    1. Modification of the Site or Terms of Service.
      We reserve the right, in our sole discretion, at any time to modify, discontinue or terminate the Site, or modify these Terms of Service without notice. All modified terms and conditions will be effective after they are posted on the Site (unless a longer notice period is required by applicable law). If any modified terms and conditions are not acceptable to you, your sole remedy is to cease using the Site, and if applicable, cancel your Account (defined below). By continuing to access or use the Site after we make any such modification, you agree to be bound by the revised Terms of Service.
    2. Registration and Eligibility.
      1. To become a User, you must be employed by a Member organization and identified by such Member organization to Collage Group as an approved user. In order to access certain features of the Site and Services, you must set up a Collage Group account (“Account“), with a corresponding username and password. Your username and password will permit you to access certain secure areas of the Site only available to Members. We encourage you to checkout our Privacy Policy for information about our policies and procedures regarding the collection, use and disclosure of personal information we receive from Members.
      2. You are responsible for safeguarding and maintaining the confidentiality of your username, password and corresponding Account information. You agree not to disclose your password to anyone. You agree that you are entirely and solely responsible for any and all activities or actions that occur under your Account, whether or not you have authorized such activities or actions. You agree to notify us of any unauthorized use of your Account or any other breach of security within (24) twenty-four hours of such use being known to you. In the event that your user name or password is lost or stolen, please notify us immediately so that a new user name or password can be created.
      3. You will provide true, accurate and complete registration information and will maintain as current and promptly update relevant personal information provided to us. You will not use false identities or impersonate any other person or use a name that you are not authorized to use.
      4. You consent to the use of: (a) electronic means to complete these Terms of Service and to provide you with any notices given pursuant to these Terms of Service; and (b) electronic records.
      5. If your membership is the result of your employment with a Member Company or other entity that is a client of The Collage Group, then, without limiting our rights under Section 5 below, we may revoke your Member status and access to the Site and Services upon the termination of your employment.
    3. Content.
      Certain types of content are made available through the Site. “Collage Content” as used in these Terms of Service means, collectively, the text, data, graphics, images, photos, video files or any other content made available through the Site,. WE RESERVE THE RIGHT TO REMOVE AND PERMANENTLY DELETE ANY COLLAGE CONTENT FROM THE SITE WITHOUT NOTICE.
    4. Your Obligations in Using the Site and Services.
      The Site and Services may be used and accessed for lawful purposes only. You agree to abide by all applicable local, state, national and foreign laws, treatises and regulations in connection with your use of the Site and Services. In addition, without limitation, you agree that you will not do any of the following while using or accessing the Site or Services:
      1. Circumvent, disable or otherwise interfere with security related features of the Site or features that prevent or restrict use or copying of any Collage Content;
      2. Use any meta tags or other hidden text or metadata utilizing a Collage Group name, trademark, URL or product name;
      3. Upload, post, email or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, “pyramid schemes” or any other form of solicitation;
      4. Forge any TCP/IP packet header or any part of the header information in any posting or in any way use the Site or Services to send altered, deceptive or false source-identifying information;
      5. Upload, post, email, or otherwise transmit, via the Site or Services, any content that is unlawful, obscene, harmful, threatening, harassing, defamatory or hateful or that contain objects or symbols of hate, invade the privacy of any third party, contain nudity (including without limitation any pornography, erotica, child pornography or child erotica), are deceptive, threatening, abusive, inciting of unlawful action, defamatory, libelous, vulgar or violent or constitute hate speech or are otherwise objectionable our opinion;
      6. Upload, post, email, or otherwise transmit any software viruses or any other computer code, files, or programs designed to (i) interrupt, destroy or limit the functionality of any computer software; or (ii) interfere with the access of any User, host or network, including without limitation sending a virus, overloading, flooding, spamming or mail-bombing the Site;
      7. Interfere with or disrupt (or attempt to interfere with or disrupt) any web pages available at the Site, servers or networks connected to the Site or the technical delivery systems of our providers or disobey any requirements, procedures, policies or regulations of networks connected to the Site;
      8. Attempt to probe, scan or test the vulnerability of any Collage Group system or network or breach or impair or circumvent any security or authentication measures protecting the Site or Services;
      9. Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Site or Services;
      10. Attempt to access, search or meta-search the Site with any engine, software, tool, agent, device or mechanism other than software and/or search agents provided by us or other generally available third party web browsers (such as Microsoft Internet Explorer, Mozilla Firefox, Safari, or Opera), including without limitation any software that sends queries to the Site to determine how a website or web page ranks.
      11. Collect or store personal data about other Users without their express permission;
      12. Impersonate or misrepresent your affiliation with any person or entity, through pretexting or some other form of social engineering or otherwise commit fraud;
      13. Use the Site or Services in any manner not permitted by these Terms of Service; or
      14. Encourage or instruct any other individual to do any of the foregoing or to violate any term of these Terms of Service.
    5. Termination; Cancellation.
      1. We may immediately terminate or suspend your access to the Site and Services and remove any material from the Site or our servers, in the event that you breach these Terms of Service. Notwithstanding the foregoing, we also reserve the right to terminate the Site, Services or your access thereto at any time and for any reason. After such a termination, you understand and acknowledge that we will have no further obligation to provide the Services. Upon termination, all licenses and other rights granted to you by these Terms of Service will immediately cease. Collage Group is not liable to you or any third party for termination of the Services or termination of your use of the Services. Furthermore, we will have no obligation to maintain any information stored in our database related to your Account or to forward any information to you or any third party.
      2. If you cease to be a member of the Collage Group or if you are a User and you cease to be employed by your Member Company, your Account will be terminated. Upon any termination, the related Account will no longer be accessible. If you wish to close an Account, please send a request to [email protected].
      3. Any suspension, termination or cancellation will not affect your obligations to Collage Group under these Terms of Service (including but not limited to ownership, indemnification and limitation of liability), which by their sense and context are intended to survive such suspension, termination or cancellation.
    1. Third Party Links.
      The Site may provide links to third party websites or resources from the Site. You acknowledge and agree that Collage Group is not responsible or liable for the availability or accuracy of, and Collage Group does not endorse, such websites or resources or the content, products, or services on or available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.
    1. Intellectual Property Rights and Ownership.
      1. Content. You may access and use the Site, Services, and Collage Content as we intend such information to be used, and only in accordance with these Terms of Service and any specific terms of use that we make available to you. You will not remove, alter or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Site, Collage Content, or related products and services and you will not reproduce, modify, adapt, prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast, sell, license or otherwise exploit the Site, Collage Content, Collage Group and its licensors own all rights, title and interest, including all worldwide intellectual property rights in the Site, Collage Content and the trademarks, service marks and logos contained therein.
    1. Copyrighted Materials: No Unauthorized Use.
      YOU WILL NOT USE THE SITE OR SERVICES TO TRANSMIT, ROUTE, PROVIDE CONNECTIONS TO OR STORE ANY MATERIAL THAT INFRINGES COPYRIGHTED WORKS OR OTHERWISE VIOLATES OR PROMOTES THE VIOLATION OF THE INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY. If you believe that any material included within the Site or the Service violates your copyright, please refer to, and avail yourself of, the procedures set forth in the Section 13 (Claims Regarding Copyright Infringement) below.
    1. Disclaimer of Warranties.
      YOUR USE OF THE SITE, SERVICES, COLLAGE CONTENT IS AT YOUR SOLE DISCRETION AND RISK. THE SITE, SERVICES, COLLAGE CONTENT, AND ALL MATERIALS, INFORMATION, PRODUCTS AND SERVICES INCLUDED THEREIN, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND. COLLAGE GROUP EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, RELATING TO THE SITE, SERVICES, COLLAGE CONTENT AND USER SUBMISSIONS, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF PROPRIETARY RIGHTS, COURSE OF DEALING OR COURSE OF PERFORMANCE. COLLAGE GROUP DISCLAIMS ANY WARRANTIES: (I) REGARDING THE SECURITY, ACCURACY, RELIABILITY, TIMELINESS AND PERFORMANCE OF THE SITE; OR (II) THAT THE SITE, SERVICES, COLLAGE CONTENT AND USER SUBMISSIONS WILL BE ERROR-FREE OR THAT ANY ERRORS WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US, WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.THE COLLAGE GROUP HAS WORKED TO ENSURE THE ACCURACY OF THE INFORMATION IT PROVIDES TO ITS PARTICIPANTS. HOWEVER, THE COLLAGE GROUP IS NOT ENGAGED IN RENDERING LEGAL, ACCOUNTING, OR OTHER PROFESSIONAL SERVICES. ITS REPORTS SHOULD NOT BE CONSTRUED AS PROFESSIONAL ADVICE ON ANY PARTICULAR SET OF FACTS OR CIRCUMSTANCES. MEMBERS REQUIRING SUCH SERVICES ARE ADVISED TO CONSULT AN APPROPRIATE PROFESSIONAL. THE COLLAGE GROUP IS NOT RESPONSIBLE FOR ANY CLAIMS OR LOSSES THAT MAY ARISE FROM A) ANY ERRORS OR OMISSIONS IN THEIR REPORTS, WHETHER CAUSED BY THE COLLAGE GROUP OR ITS SOURCES, OR B) RELIANCE UPON ANY RECOMMENDATION MADE BY THE COLLAGE GROUP.
    1. Limitation of Liability.
      IN NO EVENT WILL COLLAGE GROUP, ITS OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS, BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE, SERVICES, COLLAGE CONTENT WHETHER THE DAMAGES ARE FORESEEABLE AND WHETHER OR NOT COLLAGE GROUP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION AND IN NO EVENT WILL COLLAGE GROUP’S CUMULATIVE LIABILITY TO YOU EXCEED $100.
    1. Indemnification.
      You agree to defend, indemnify, and hold Collage Group, its officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney’s fees and costs, arising out of or in any way connected with (i) your access to or use of the Site, Services, Collage Content; (ii) your violation of these Terms of Service; or (iii) your violation of any third party right, including without limitation any intellectual property right, publicity, confidentiality, property or privacy right.
    1. General.
      1. Governing Law; Venue: This Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Maryland excluding that body of law pertaining to conflict of laws. Any legal action or proceeding arising under this Terms of Service will be brought exclusively in courts located in Maryland and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.
      2. Severability: If any provision of these Terms of Service is found to be invalid or unenforceable under mandatory laws of a particular jurisdiction, such provision shall be interpreted as to give maximum effect to its intended purpose and this shall not affect the validity or enforceability of (a) such provision under the laws of any other jurisdiction, or (b) any other provision of the Agreement.
      3. Notices: By us: We may notify you via postings on www.collagegroup.com, and via email or any other communications means to contact information you provide to us. The date of receipt shall be deemed the date on which such notice is posted or transmitted. By you: You may also notify us via email at [email protected]or via mail or courier at The Collage Group, Inc., Attn: Legal Department, Collage Group, 4550 Montgomery Avenue, Bethesda, MD 20814; any notices that you provide without compliance with this Section on Notices shall have no legal effect. The date of receipt shall be deemed the date on which we actually receive such notice.
      4. Entire Agreement: Except as may be set forth in a duly executed written agreement by and between Collage and a Member Company, you agree that these Terms of Service constitutes the entire, complete and exclusive agreement between you and us regarding the Service and supersedes all prior agreements and understandings, whether written or oral, or whether established by custom, practice, policy or precedent, with respect to the subject matter of these Terms of Service.
      5. No informal waivers, agreements or representations: Our failure to act with respect to a breach by you or others does not waive our right to act with respect to that breach or subsequent similar or other breaches.
      6. No Injunctive Relief: In no event shall you seek or be entitled to rescission, injunctive or other equitable relief, or to enjoin or restrain the operation of the Site or Service, exploitation of any advertising or other materials issued in connection therewith, or exploitation of the Site or Service or any content or other material used or displayed through the Site or Service.
      7. Assignment and Delegation:You may not assign or delegate any rights or obligations under these Terms of Service and any purported assignment and delegation shall be ineffective. We may freely assign or delegate all rights and obligations under these Terms of Service, fully or partially. We may also substitute, by way of unilateral novation, effective upon notice to you, The Collage Group, Inc. for any third party that assumes our rights and obligations under this Agreement.
    1. Claims Regarding Copyright Infringement
    2. Collage Group respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act of 1998, Collage Group will respond expeditiously to claims of copyright infringement committed using the Service that are reported to the Collage Group Designated Copyright Agent identified in the sample notice below.
    3. If you are a copyright owner, authorized to act on behalf of one or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Site or other online network accessible through a mobile device or other type of device by completing the following DMCA Notice of Alleged Infringement and delivering it to the Collage Group Designated Copyright Agent. Upon receipt of Notice as described below, Collage Group will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged use from the Site and/or termination of the Member’s account.

DMCA Notice of Alleged Infringement (“Notice”)

    1. Identify the copyrighted work that you claim has been infringed, or – if multiple copyrighted works are covered by this Notice – you may provide a representative list of the copyrighted works that you claim have been infringed.
    2. Identify the material or link you claim is infringing (or the subject of infringing activity) and that access to which is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Site where such material may be found.
    3. Provide your mailing address, telephone number, and, if available, email address.
    4. Include both of the following statements in the body of the Notice:
      – “I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”
      – “I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”
    1. Provide your full legal name and your electronic or physical signature.
    2. Deliver the Notice described in Section 13(b) above, with all items completed, to Collage Group’s Designated Copyright Agent:c/o Collage Group
      4550 Montgomery Ave.
      Suite 205
      Bethesda, MD 20814
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