Collage Group Case Study | Cell

INDUSTRY: TECHNOLOGY

GLOBAL CORPERATE REVENUE: $183 BILLION

Learn how the world’s leading brands are applying Collage Group’s cultural insights to drive authenticity in marketing that improves cultural resonance.

To demonstrate the company’s commitment to diversity, equity, and inclusion, a global brand of consumer electronic devices planned an integrated brand campaign for Pride Month. As an organization, their objective was to engage multicultural audiences authentically and sustain conversation with diverse consumers. The electronic devices company aimed to shine a light on intersectionality of the communities they seek to engage throughout the year, specifically Black trans women. They saw an opportunity in Pride Month to show up as a brand to support the LGBTQ+ community, going deeper than they had in previous years. This was a key moment for the electronic devices company to elevate the stories and truths of underrepresented communities and carry optimism and advocacy forward throughout the year.

CHALLENGE

A global brand of electronic devices sought insight into how to activate LGBTQ+ consumers, with a specific focus on Black trans women. The Marketing Lead wanted to link category preferences to key segment insights to develop a creative brief for their ad agency for a Pride Month Campaign.

SOLUTION

Using Collage Group’s proprietary CultureRate:Ad data on advertising performance and the Cultural Traits of LGBTQ+ consumers, the company clarified the story line for the creative brief that grounded product features and category specific interests in an appreciation of Cultural Traits and was able to link these to the traits of LGBTQ+ allies. The Marketing Lead rethought the brief in a way that significantly expanded the audience without losing focus on LGBTQ+.  

Tying Objectives to Insights

Collage Group provided the insight and guidance needed to reposition the creative brief to significantly expand its appeal to a larger audience without losing focus on the target segment.

Category-level detail asked for by the client served as a useful, practical starting point for connecting with specific demographics.

OBJECTIVE

More deeply understand LGBTQ+ preferences for consumer electronic device usage.

COLLAGE RESOURCES, DATA & TOOLS

Category Essentials-Media specific to LGBTQ+ consumers provided a range of insights into streaming consumption, social media behavior, and device usage.   

Connecting the Dots

But to connect the dots, Collage’s deep dive into cultural insights allowed brand leaders to interpret the category-level detail into broader strategy and application of the insights.

OBJECTIVES

Immerse in LGBTQ+ cultural experience.

COLLAGE RESOURCES, DATA & TOOLS

Webinars and in-depth Q&A presentations on LGBTQ+ Cultural Traits revealed crucial Cultural Traits that could clarify the storyline particularly on the importance of a highly diverse friend group and low levels of “rootedness” or family ties.

Evaluate the cultural resonance of recent brand and recent ads with LGBTQ+ consumers.

Webinars on understanding Culturally Fluent ads provided essential guidance on casting, stories, and authentic representation.

 

Detailed CultureRate evaluations of recent alcoholic beverage ads leading with Black trans women and registering high Cultural Fluency were used to build confidence in the potential for allyship appeal.

Lean into LGBTQ+ Passion Points that reveal where the segment’s culture comes to life.

Webinars and Presentations on LGBTQ+ Passion Points revealed specific activities including music and fashion preferences that would inform creative decision making.

Putting Insights Into Action

Relying on these insights, and SME support from Collage Group’s in-culture subject matter experts, the Marketing Lead was able to develop a much more powerful creative brief.

Instead of relying solely on insights into the preferences of the (very small albeit visible) segment of Black trans women,  the Marketing Lead was able to reframe the campaign around the much more lucrative combination of this segment and its allies. The following actions were taken:

    • Oriented messaging around Cosmopolitan and Self-Expression, key traits of both LGBTQ+ and Black consumers.
    • Associated electronic device usage with the nuances of specific Passion Points appealing to LGBTQ+ people, including fashion and music.
    • Better positioned the product’s innovative camera features important to photography of diverse friend groups and community members.

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Cultural Fluency Roadmap

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Ad & Brand Testing

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