Leading National Health Care Retailer Strengthened Cultural Relevance to Drive Consumer Growth

The Challenge
A leading national healthcare retailer needed to authentically connect with America’s rapidly diversifying consumer base. Demographic shifts highlighted gaps in cultural relevance across marketing, store experiences, and enterprise-wide insights. To grow market share among Hispanic, Black, Asian, and Gen Z consumers, the brand required a long-term partner to elevate cultural fluency and drive inclusive, data-driven decision-making.
The Solution
Collage partnered with the retailer through a scalable, always-on cultural intelligence model. The approach integrated platform access, cultural subject-matter expertise, and custom learning experiences to deepen understanding of multicultural motivations. Continuous insights, tailored support, and in-culture research equipped teams across the organization to strengthen resonance, optimize advertising, and enhance customer experiences.
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